Replacement Policy

1. Without prejudice to warranty terms and applicable regulations, the customer has the right to replace the product received from the store within 7 days from the date of receipt. After this period, replacement is not allowed.
2. The product must be in its original condition, unused, and not benefiting from use. The store has the right to inspect the product before replacement to ensure its condition. The customer bears the shipping cost in case of replacement. For international replacements, the customer bears all shipping costs and delivery to the shipping company. In case of defects or errors, the customer will be compensated.

Replacement is not allowed in the following cases:

• If the product was custom-made according to customer specifications, except in cases of manufacturing defects or non-compliance with agreed specifications.

Return Policy

1. Without prejudice to warranty terms and applicable regulations, the customer has the right to cancel the contract and return the product within 5 days from the date of receipt. After this period, returns are not accepted.
2. The product must be in its original condition, unused, and without any benefit derived from it. The store has the right to inspect the product before approving the return.
3. The customer bears all return shipping costs. For international returns, the customer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the customer will be compensated.
4. The product must be returned in its original condition without removing any packaging materials such as plastic or cardboard.
5. Signing the delivery receipt confirms that the product was received in good condition.

Non-Returnable Items

The customer cannot return the product in the following cases:

1. If the product was custom-made according to customer specifications, except in case of defects or mismatch.
2. If more than 24 hours have passed since receipt.
3. If packaging materials have been removed.
4. If the delivery receipt has been signed.
5. If the product is unsuitable in size, color, or space at the customer’s location.
6. If the delivery access to the customer’s location is unsuitable.

Order Changes & Cancellation

• Any changes must be made within the first 24 hours of placing the order.
• Orders can be modified or cancelled before approval or status change to “in progress.”
• No refund applies to price differences when changing from larger to smaller sizes, as products are manufactured based on confirmed specifications.

Refund Policy

• For prepaid orders, refunds are issued via the original payment method.
• For cash on delivery, refunds are processed via bank transfer.
• Refunds are processed within 5–14 business days after inspection.

Return Request Process

• Email: Info@tjhizoffice.com
• Phone: +966114333394
• Requests are reviewed within 72 hours.

If approved, refunds are processed after inspection within 5–14 business days.

Additional Notes

• Installation is completely free.
• Payment methods include Visa, MasterCard, and Mada in Saudi Riyals.
• Personal and payment data is not stored, sold, or shared with third parties.
• The Kingdom of Saudi Arabia is our country of residence.
• The website does not provide services to OFAC-sanctioned countries.
• All disputes are governed by the laws of the Kingdom of Saudi Arabia.